Rafal Travel (“we”, “our”, “us”) is committed to protecting your personal information.
By using our website, contacting us, or booking travel services, you consent to this Privacy Policy.
We may collect the following types of data:
Full name
Phone number / WhatsApp contact
Email address
Nationality and/or citizenship
Date of birth (when required)
Passport information (for visa/tour services)
Emergency contact details
Travel dates & preferences
Flight details
Hotel & room preferences
Special requests (e.g., halal food, child needs, disability support)
Website usage and browsing info (cookies)
IP address & device type
Chat interactions submitted to our automated assistant
We collect information only when necessary to deliver travel services, comply with legal obligations, or improve user experience.
We use your information to:
Process travel bookings & travel documentation
Provide visa support services
Communicate confirmations & updates
Arrange transportation, tours, & accommodation
Improve customer experience & support
Respond to inquiries & support requests
Maintain internal administrative & legal compliance
We do not sell personal data to any third parties.
We may share necessary information only with:
Hotels & accommodation providers
Transport & tour operators
Visa authorities & government systems
Partner travel agencies (if you booked through them)
Technology tools we use for secure communication & booking
We only share the minimum information required to provide service.
We take reasonable security measures to protect your information, including:
Limited authorized staff access
Encrypted communication tools where possible
Secure record handling & storage
However, no digital system is 100% secure. You acknowledge that data transmission over the internet carries risk.
You may request to:
Access your personal data
Correct inaccurate information
Request deletion (where legally possible)
Withdraw consent (but bookings may not proceed without required data)
To do so, contact us via email or WhatsApp.
Our website may use cookies for:
Performance & analytics
Faster browsing & personalization
You may disable cookies in your browser settings, although some features may not function optimally.
Our website may contain links to external sites.
We are not responsible for privacy practices of third-party websites.
We do not knowingly collect data from children under 16 without parental/guardian consent.
We keep personal information only as long as necessary for:
Travel fulfillment
Legal compliance obligations
Accounting and record-keeping
Afterward, information may be securely deleted or anonymized.
If you use our AI travel assistant:
Your messages may be processed by secure automated systems
Information collected will only be used for travel assistance & planning
Do not submit credit card or high-risk personal data in chat
For sensitive information (passport copies, payments) we will direct you to secure channels.
We may update this Privacy Policy periodically.
Continued use of our services indicates acceptance of updated terms.
